Frequently asked questions

We don't ship to Turkey. Our Turkish customers arrange their own shipments due to the country’s specific customs regulations.

Yes, contact us for help with the logistics.

Before we can send you samples, we need to know if you have ever imported coffees from Europe before and what your import plan is. Our sales rep will contact you for further details.

All coffees can be sampled, except for special offers and coffees with low availability.

This is a very country-specific question. The EU only requires an invoice and the packing list. Outside the EU, it will differ from country to country. We recommend consulting with a local customs agent or asking your sales rep for guidance.

We highly recommend cupping our samples as soon as you receive them to avoid disappointment!

Samples generally arrive within a few days, but we will send you tracking info when they are shipped.

This depends on the location of your roastery and the order size. Contact us directly for a specific delivery quote: coffee@nordicapproach.no.

We usually use ocean freight. It will be port-to-port only and you need to do the customs clearance and transportation to your warehouse / roastery yourself. We don't have the expertise to deal with customs in every country, as the regulations may vary and are challenging in  a lot of circumstances.

Yes we can! We will need your Turkish ID number (11 digits), so we can ship the sample to you as a private individual. This has yielded the best results with customs.

Both! We can either send 100g green samples or 30g roasted samples.

We usually have very limited amounts of pre-shipment samples per lot, but we do our best to share them with as many roasters as possible. Ask your sales rep for the coffees that are most interesting to you.

We have three Roest machines in our lab that we roast most of our samples on, but we also have an Ikawa.

We usually use UPS, but we can also send them via DHL or Fedex, depending on what works best in your location.

Our lab crew roasts, packs, and sends samples every working day. If we have the samples at hand, we usually ship them within a few days of your request. You will receive an email with a tracking link, and hopefully the samples will arrive within 1-2 business days!

Information regarding samples is always available and updated regularly for each coffee. You can request a sample online or via email, and we will send it to you if it is available. Please note that you can still request a sample even if labelled as unavailable. You will not receive it immediately, but it helps us know what you’re interested in so that we can send them to you when possible.

We send up to 10 samples per request.

We can accommodate orders as little as 1 bag or 1 box. Most roasters try to order at least 300 kg (5 bags) at a time for more efficient and cost effective shipments.

We send all coffees on EUR pallets, measuring 1.2 x 0.8m. They are strapped and wrapped in plastic.

Up to 10!

We use a modern warehouse called Seabridge in Zeebrugge, Belgium. It is one of the few in Europe with specific facilities for specialty coffee.

Yes!

Seabridge is a climate and humidity controlled warehouse. It is also mainly solar powered, and connected to the port of Antwerp by rail link.

Once confirmed, we will send you the invoice with our bank account details. As soon as we receive payment (or copy of payment confirmation from your bank), we’ll get the goods prepared and shipped! It usually takes 2 days to prepare the pallet.

We give terms for roasters in Europe. After 3 orders, if you are up to date on your bills, you can have 30 day payment terms. Late payments will result in removal of terms!

Talk to your sales rep. If we know what you need, and how long you will hold the reservation for, we can make a temporary (TBC - to be confirmed) reservation for you. Please note that we need confirmation before the reservation is binding!

TBC (to be confirmed) means we are temporarily holding the coffees for you, but we need your prompt confirmation. Once a reservation is ‘confirmed’, we consider you to be committed to the coffee. We use this date for calculating finances.

Generally as short as possible, no more than a week. We prefer to get confirmation on your reservation ASAP - so fast cupping is always helpful!

Maximum 6 months. Once a reservation is confirmed, you will start accruing warehousing and financing charges, while the coffee waits for you. We prefer that you take it as soon as you can, while it is fresh! Talk to your sales rep if you have questions.

Warehousing and financing is free for the first 30 days after reservation. If you reserved before the coffee arrived, you have 30 free days from the date of arrival. After that, we charge 1.5% per month.

We can offer financing for customers who are in good standing (no outstanding bills with us).

Please talk to your sales rep about this. We generally consider PSS approvals binding, but if you really need an arrival sample approval, we can accommodate.

The price paid to the producer, FOB information and the Farmgate price is specified for each coffee on our product pages.

We have a designated product page for each coffee. You’ll find the sensorial information and cupping score, details on the producer, farm, processing info, and more.

You can find plenty of information on each of the origins we source from through the origin menu on our website. We have a designated page for each country, with a lot of details on how we work, the value chain, the harvest, and the processing methods.

Our headquarters are in Oslo, Norway but we also have offices and cupping labs in Ethiopia and Colombia. We also have colleagues based in Germany & Russia.

Our cupping events are typically designed for roasters or green coffee buyers, looking to make selections from the incoming harvest. We organise them to assist our customers in making more informed purchasing decisions. However, we sometimes also host other types of cuppings, less-focused on purchasing, open to all professionals within the coffee community.

We host an Oslo Spring Cupping and Oslo Autumn Cupping each year at our HQ in Oslo. Depending on market conditions, sample availability, and harvest timing, we also aim to hold similar events in other cities.

You can find our upcoming events listed on our events page, complete with instructions on how to reserve your spot. Be sure to check our social media channels for updates as well, where we'll share all the latest details. Usually, you will need to provide us with your information via a sign-up form.

We are an organic certified company.

No, but we're working on it!